Frequently asked questions

Before booking

Do I have to pay a deposit?

Yes, the deposit from our individual guests amounts to 50% of the agreed total price. For groups of 10 or more people, the deposit is 30% of the agreed total price. The remaining amount is to be paid at the latest on arrival.

Which payment methods are accepted?

At our reception you can pay either in cash or by EC card. Credit card payments are unfortunately not possible.

Will there be additional costs?

Neben den Kosten für Unterkunft und Verpflegung, welche ihr unter Preise findet, wird durch die Stadt Winterberg eine Kurtaxe in Höhe von 3,00 € pro Person (ab 16 Jahren) und Nacht erhoben. Damit einhergehend bekommt ihr die Sauerland Card, mit der ihr kostenlos Bus und Bahn fahren könnt und bei vielen Freizeitpartnern, wie z.B. Museen, Schwimmbädern und Skigebieten von ordentlichen Rabatten profitiert. Für Schulklassen und Jugendgruppen besteht eine Ausnahmeregelung.

Für Bettwäsche berechnen wir einmalig 6,00 € pro Person. Eigene Wäsche ist aus hygienische Gründen nicht erlaubt. Bringt eure Handtücher bitte von zu Hause mit. Falls ihr sie doch einmal vergessen habt, leihen wir euch gern welche. Preise Handtuchset: 3,50 €.

Can I reserve a room even if I am under 18 years old?

Children under the age of 14 may only stay at Hostel when accompanied by an adult. Teenagers aged 14 - 17 years are very welcome. In order to make sure that the parents agree to the booking / accommodation, we need the parental declaration from EVERY teenager, signed by a parent or guardian and a copy of an official ID of the signatory, which is available in the download area.

You can find the required file directly under Downloads in the About us section.

Is breakfast included in the price?

Frühstück ist im Preis nicht inbegriffen, kann aber für 8,50 € pro Person hinzugebucht werden.

What catering options are offered?

We offer you a free fresh water dispenser where you can fill your own drinking bottles.

Lunch and dinner are generally available from 15 persons. During the winter season we offer a warm dinner. Self-catering is not possible. At Hostel Erlebnisberg Kappe you can choose from a wide range of drinks. On request, the following are possible: a lunch snack for groups, packed lunches, barbecues and other types of catering (vegetarian, gluten-free etc.).

We offer breakfast to all guests. Individual travellers can also take advantage of our other catering services on request. Please note that this offer is only available by arrangement and depending on the groups in the house.

Are animals allowed to be brought along?

Haustiere sind bei uns ebenso willkommene Gäste. Wir berechnen 5,00 € pro Tier und Nacht. Aus Rücksicht auf die anderen Gäste bitten wir euch darum, dass ihr euch mit euren Tieren möglichst wenig in den öffentlichen Bereichen aufhaltet.

Are barrier-free rooms available?

Unfortunately all our rooms are located on the upper floors. Our house does not have an elevator, which is why we are unfortunately unable to offer barrier-free access.

Equipment and services

Are bed linen and towels provided?

Die Bettwäsche muss aktuell immer zugebucht werden und wird einmalig mit 6,00 € pro Person berechnet. Bringt eure Handtücher bitte von zu Hause mit. Falls ihr sie doch einmal vergessen habt, leihen wir euch gern welche. Preise Handtuchset: 3,50 €.

Do the rooms have private or shared bathrooms?

About half of our rooms have their own bathroom with shower and WC. Some rooms have a washbasin. In the corridors you will find modern floor showers and toilets with individually lockable cabins.

Do the rooms have a TV?

No, our rooms don't have a TV. However, Hostel has a shared TV room, which you are welcome to use.

Is there free WLAN in the house?

In our Hostel WLAN is available to you via free radio.

Are parking spaces available at Hostel ?

Directly at Hostel Erlebnisberg Kappe there are free parking spaces for our guests.

Do I have any advantages by staying at Hostel Erlebnisberg Kappe ?

As long as the weather permits and the respective facilities are open:
Our guests receive a free ride on the summer toboggan run (during the summer season). From two nights you will receive a 10% discount at Bikepark Winterberg (for stays during the Bikepark season; not valid for season tickets). You will also receive a discount in the same amount during the winter months at the ski rental Brinkmann.

Is there a guest kitchen available?

Unfortunately we do not offer a kitchen for self-catering.

Is there a possibility to store our luggage somewhere?

After consultation there is the possibility that a room is available for this purpose.

Journey and arrival

How do I find this Hostel Erlebnisberg Kappe ?

You can find all information about this under Directions.

When are check-in and check-out times?

Our rooms and beds are available for you on the day of arrival at the latest from 15 o'clock. For arrivals after 18 o'clock we ask you to inform us in advance. On the day of departure the rooms have to be vacated by 10 am.

Late check out is possible subject to availability and advance notice. We charge this additional service as follows:
- room use until 12:00 noon 5,00 € p. p.
- room use until 4:00 p.m. 7,00 € p. p.
- use of the shower on the floor on the day of departure 3,00 € p. p.

Which languages are spoken?

We speak German and English.


Is smoking allowed at Hostel ?

There is an absolute smoking ban throughout Hostel .

Are there lockers available?

The Hostel unfortunately does not have any lockers.

Is it possible to wash your own laundry?

No, I'm afraid that possibility does not exist.

When does the night's rest begin?

We would like to ask you to move around the floors and rooms at an appropriate volume and to keep the night's rest from 22:00 to 06:00. During the rest periods you can stay in the lounges at the level of the reception (TV room, lounge, group room) so as not to disturb the other guests.

Where to put my bike/ski?

We offer you a code-secured storage room in front of the entrance to Hostel Erlebnisberg Kappe , where you can safely lock your bikes during the summer months and your skis in winter. A compressor and tools for small screw work are available. Wet clothes can be hung up in the drying room. The use of both rooms is at your own risk and responsibility.

Bicycles must always be additionally secured. Bicycle locks can be rented at the reception for a deposit of 20,00 €.


At what times is the reception desk manned?

The reception desk is manned at the following times:

Monday - Saturday 08:30 - 18:30
Sunday 08:30 - 12:30

Is it possible to change a confirmed reservation?

Ab dem Zeitpunkt der Reservierung ist pro Vorgang eine einmalige Änderung möglich. Spätere Änderungen können mit 10,00 € pro Änderung berechnet werden.

What are the cancellation fees if I am unable to arrive after all?

Individual travellers up to 10 persons:
- up to 2 weeks before arrival free of charge
- up to 1 week before arrival 30% of the agreed total price
- from the 6th - 2nd day before arrival 50% of the agreed total price
- from the 1st day before arrival 85% of the agreed total price
- in case of no-show 100% of the agreed total price
- If discounts Specials or special offers were booked via online booking portals, they cannot be cancelled.

Groups from 10 persons:
- up to 8 weeks before arrival free of charge
- up to 4 weeks before arrival 30% of the agreed total price
- up to 1 week before arrival 50% of the agreed total price
- from the 6th - 2nd day before arrival 75% of the agreed total price
- from the 1st day before arrival 85% of the agreed total price
- in case of no-show without cancellation 100% of the agreed total price

I have further questions...

If you have any further questions please contact us by mail at or by phone at 0049 (0)2981 - 424.